Terms of Service

Acceptance of Terms

By accessing or using the Konnektr platform, websites, or services (collectively, "Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our Services.

These Terms apply to all visitors, users, and others who access or use our Services, whether you are accessing our hosted platform or using our open-source software.

Description of Service

Konnektr provides an open-source digital twin platform that includes:

• Digital twin creation and management tools
• Graph database services for storing twin data
• Data processing and workflow orchestration
• Analytics and visualization capabilities
• APIs and integrations for third-party systems

Our Services may be accessed through our hosted platform or by self-hosting our open-source software. These Terms apply to both deployment methods.

User Accounts

To access certain features of our Services, you may need to create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

You are responsible for maintaining the confidentiality of your account and password. Konnektr will not be liable for any loss or damage arising from your failure to comply with this security obligation.

Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit any malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use our Services to spam, harass, or abuse others
• Interfere with or disrupt our Services or servers
• Reverse engineer or attempt to extract source code (except for open-source components)
• Use our Services for competitive analysis without prior written consent

Intellectual Property

Open Source Components

Konnektr's core platform is open-source software released under the Apache License 2.0. You may use, modify, and distribute this software in accordance with the license terms.

Your Content

You retain ownership of any content, data, or digital twins you create using our Services. By using our Services, you grant us a limited license to:

• Host, store, and process your content to provide our Services
• Make backup copies for security and reliability purposes
• Access your content for support and troubleshooting when requested

Trademarks

The Konnektr name, logo, and related marks are trademarks of Konnektr. You may not use these marks without our prior written permission, except as permitted by applicable law.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

For self-hosted deployments, you are responsible for complying with applicable data protection laws and regulations in your jurisdiction.

Payment Terms

Some of our Services are provided on a paid subscription basis. If you choose a paid plan:

• Fees are billed in advance and are non-refundable except as required by law
• You authorize us to charge your payment method for all fees
• Prices may change with 30 days' notice
• Your subscription will automatically renew unless cancelled
• You may cancel your subscription at any time

Free tiers and open-source software remain available regardless of paid subscription status.

Service Availability

We strive to maintain high availability for our hosted Services, but we do not guarantee uninterrupted service. We may experience downtime due to maintenance, updates, or unforeseen circumstances.

We reserve the right to modify, suspend, or discontinue any part of our Services with reasonable notice. For critical services, we will provide migration paths and export tools.

Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our Services will be error-free, secure, or available at all times. You use our Services at your own risk.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KONNEKTR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify and hold harmless Konnektr, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

Termination

You may terminate your account at any time by following the cancellation process in your account settings. Upon termination, your right to access our Services will cease immediately.

We may terminate or suspend your account and access to our Services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination, we will provide reasonable opportunity for you to export your data, subject to technical limitations and legal requirements.

Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

Any disputes arising from these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except that either party may seek injunctive relief in court for intellectual property violations.

Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will notify you by:

• Posting the updated Terms on our website
• Sending you an email notification
• Displaying a prominent notice in our platform

Your continued use of our Services after any changes constitutes acceptance of the updated Terms.

Contact Information

If you have questions about these Terms, please contact us:

• Email: legal@konnektr.com
• GitHub: https://github.com/konnektr-io