Your Privacy, Our Priority

Information We Collect

Information You Provide

When you create an account or use our services, you may provide:

• Email address for account creation and communication
• Name and organization details (optional)
• Digital twin data and configurations you create
• Support inquiries and feedback

Information We Collect Automatically

To provide and improve our services, we automatically collect:

• Usage patterns and feature interactions
• Device and browser information
• IP addresses and general location data
• Performance metrics and error logs

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform
• Process your requests and communicate with you
• Ensure security and prevent fraud
• Analyze usage patterns to enhance user experience
• Send important updates about our services
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• With your consent: When you explicitly authorize sharing
• Service providers: Third-party vendors who help us operate our platform (under strict data protection agreements)
• Legal compliance: When required by law or to protect our rights and users
• Business transfers: In the event of a merger or acquisition (with continued privacy protection)

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers and infrastructure
• Employee training on data protection

While we take extensive precautions, no system is 100% secure. We continuously work to improve our security measures and will notify you of any significant data breaches as required by law.

Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@konnektr.com.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our platform
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Until you delete your account
• Usage analytics: Up to 2 years for service improvement
• Security logs: Up to 1 year for security purposes
• Legal compliance: As required by applicable laws

International Data Transfers

Our services are hosted globally to provide the best performance. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice in our platform

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@konnektr.com
• GitHub: https://github.com/konnektr-io